Privacy Policy

Lustra Mobile Detailing ("Lustra," "we," "us," or "our") is committed to protecting the personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at lustradetail.ca or engage our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of personal information:

• Contact information: name, phone number, email address, and service address.
• Vehicle information: make, model, and size of your vehicle.
• Service preferences: the services you request and any special instructions.
• Communications: records of messages, booking requests, and correspondence with us.
• Usage data: information your browser sends when you visit our website, including IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your booking requests and enquiries
• To confirm appointments and send service reminders
• To process payments and manage your account
• To send relevant updates about your service or our offerings
• To improve our website and services
• To comply with applicable laws and regulations

Text Messaging and Email Communications

By providing your phone number and email address through our booking form, you consent to receive text messages and emails from Lustra Mobile Detailing related to your booking, service updates, and occasional promotional communications. You may opt out of promotional messages at any time by replying STOP to any text message or clicking the unsubscribe link in any email.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers: trusted third-party tools we use to operate our business (e.g., scheduling, payment processing, CRM software). These providers are bound by confidentiality agreements.
• Legal authorities: when required by law or to protect our rights and the safety of others.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you wish to have your information deleted, please contact us at [email protected].

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

Your Rights (PIPEDA, Canada)

As a Canadian resident, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to our use of your information (subject to legal or contractual restrictions)
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at [email protected].

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: (905) 537-5457
• Location: Whistler, BC, Canada